H/A/R/O for those who do not work in public relations is “the most popular sourcing service” connecting journalists and bloggers with relevant expert sources to meet journalists’ demanding deadlines and enable brands to tell their stories.
HARO provides journalists with a robust database of sources for upcoming stories and daily opportunities for sources to secure valuable media coverage. HARO distributes more than 50,000 journalist queries from highly respected media outlets each year. Its straight-forward pitching process allows sources to find topics related to their expertise, industry or experience, while allowing journalists and bloggers to spend more time writing and less time sourcing. HARO reaches more than 800,000 sources and 55,000 journalists and bloggers, making it a vital tool for brands and reporters alike. HARO is owned by Cision, a leading global media intelligence company headquartered in Chicago. ~ HelpAReporter.com
Basically HARO is a pitching service that matches journalists with sources. It’s awesome and while in-and-of-itself does not count as a comprehensive media relations strategy, it is certainly well-used by publicists and communications professionals alike.
The beauty of the service is that you do not have to be a professional to use it. I have taught clients how to use it and I have used it for myself. Any small business owner, entrepreneur, or solo-practitioner can hop on and respond to editorial requests that garner media mentions.
And herein lies the issue – anyone can respond to requests.
Let’s remember, just because you can do something doesn’t mean you should. And if you decide that you should, like in the case of pitching journalists via HARO, make sure you have a pretty solid plan in place.
- Know what topics you will respond to and keep to your top three areas of expertise, niches or branding goals.
- Write out the basic text of likely responses ahead of time so that you have well-written verbiage available on short notice.
- Have all of your digital assets gather in one place online so you can send links (for example your bio, photo, and company page should be shared as a link, not attachment unless specifically requested.
- If you do not have time to provide a thoughtful response, skip it. An irritating email that offends the journalist is not worth it.
- Include links to your social media so that if you are included, the writer can share via social media mention too.
Having recently found my self on the receiving end of several HARO requests, it became painfully apparent that those in charge of promoting themselves or their companies had no clue how to pitch a journalist. It made me sad to see so many mistakes and while HARO provides rules for sources, they are clearly not being adhered to.
In my recent experience, of the 27 responses that I received, two were totally off-topic, which resulted in an automatic delete, pitch unread. For the completely unrelated to what I was talking about pitches, I am not sure what went wrong there. Perhaps their happy pitching fingers responded to the wrong query?
Of the remaining 25 reviewed responses, 12 were passable.
Yep, only about half of the responses were what I would call professional.
The others were either unreadable, ridiculous, or tedious. For example, one was sent in ONE SOLID LONG PARAGRAPH IN ALL CAPITAL LETTERS. Ok, stop yelling at me. It’s B2B marketing, not a worldwide catastrophe. The response was not easy to read and really undermined the sender’s presentation, so it got deleted, mostly unread.
Three of the pitches basically said ‘call us for more information’ without offering any details as to why their expert, service, or product was suitable for the article. This is unacceptable because the entire premise of the HARO service is to get quotable information to the journalist as quickly and easily as possible because they are on a deadline. You must expect that there is a tight turnaround on the deadline (one or two days) and often the journalist is reaching out globally, so navigating timezones and schedules become a hassle. And you must stop to wonder, why would an already pressed for time writer, working late at night, try to schedule a phone call with a stranger to see if they might, possibly, maybe fit their story? Nope, that’s not how it works.
Three of the pitches I received attempted to get me to sign up for a newsletter or product demo without answering my questions or responding to my query. Fail! Selling or attempting to get sign-ups on HARO is an automatic delete and if you get reported to HARO too many times, they will freeze your account, so this is a really bad idea.
Two of the responses that I received were direct sales pitches for books on the topic I had queried. Those examples, while read, did not make it into my article. No underpaid, overworked, writer wants to buy a book on the topic he is writing about while on a deadline. Even with overnight shipping or immediate download is it reasonable to think that a journalist would read a book to get their questions answered, rather than speak to the author of the relevant book? It just does not make sense in any way to pitch a book to a journalist unless they specifically say they are reviewing books.
If you wrote a book that is relevant, answer the query and then add a link to the book at the bottom.
Below are my top 10 tricks to successful HARO pitches with a formatted response for your use. Happy pitching and call me maybe if you need help!
Actually, don’t call me, but you could message me.
- Think like a journalist. Assume the journalist is investigative, looking for facts and experts, so do not provide fluff.
- Stay on topic. Journalists are very specific. There’s a reason for it. If they want pharmaceutical case studies don’t send alternative medicine success stories.
- Write professionally. Yes, a friendly tone is fine, but also, don’t be weird. Write your response as if your email was going to be shared with your boss, your biggest customers, your largest investor, or your greatest competition. Show your best self.
- Bulletpoint your expertise. Long explanations about how awesome, smart, talented, and experienced you are, are unnecessary and tedious. A simple statement of background, experience, or expertise can be managed in one or two sentences with a link to your bio online.
- Make your quote printable. The vast majority of queries on HARO are for quotes and specific answers to questions. Do not write your query like a highschool who did not do their homework. Specifically, give your quote or response as you would want it printed. Yes, they may edit it but if you give them something professional to work with, you have a much better chance of being included.
- Format counts. Generally, just the facts, please. Make sure you do not have odd images, gifs or links in your signature and for heaven’s sake, don’t attach and send images or attachments unless specifically requested. Use a link to share any additional information and label the link for ease of use. See my example below.
- Do not try to hook the journalist with a “call me.” This is an automatic fail except for the very rare case where a journalist states that there will be phone interviews. If that is the case, assume that you still have to pitch yourself to earn the phone interview, so even then, do not respond with a message for the journalist to call you or your expert.
- Downloads and demos are a bad idea. Occasionally, a writer will want a product sample or a product demonstration. Of course, if they ask, make one available, but for most queries, they are asking for information. Under no circumstances should you just send a meeting request for a product demo. Assume that you still have to pitch yourself to earn the demo.
- Pitch people, not products. This time of year we will see a lot of queries for products as we gear up to the endless stream of holiday gift guides and end of year best-of lists. These two types of requests are the exception. In every other scenario, you need to pitch a person, not a product. You can mention the product but also offer an expert who can give trend insights, market data expertise, or can tell the customer story.
- HARO is not a sales platform. Do not ever, under any circumstances, try to sell your journalist anything or suggest in any way trade for coverage. That’s bad form and will likely get you blacklisted. If you have samples, offer samples, without the expectation of coverage.